Robin Mack-Ward
Robin Mack-Ward

Robin Mack-Ward

REALTOR®, Operations Manager

Holly’s sister Robin oversees every aspect of our business to ensure that each interaction you have with the team is stellar. Holly recruited her in 2006 and she focuses on running the team on a day-to-day basis, serving as a resource for our agents, staff and clients alike. In addition to the expertise gained from 12 years of managing the team, she brings insight from previous experience in the nonprofit and retail industries.

Lives in:
East Passyunk Crossing

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What our clients say

Rebekah K.

Seller
‟Holly and Robin were extremely personable, accommodating and helpful in navigating the sale of our home. They were responsive and thoughtful in our communications and didn't blink when we lost track of details. I would highly recommend Holly Mack-Ward & Co. ”

Peter S.

Buyer
‟Robin went above and beyond in helping us buy our dream home. From the use of Basecamp to track all milestones to the personal interaction and care shown by Christian and Robin, the experience was one I'd highly recommend. They were always quick in response to any questions I had as a first-time home buyer and I never felt hesitant or worried about asking a "dumb" question. In short, they made my home purchase one of the easiest purchases of my life.” Read More ▾

Brian W.

Buyer
‟After interviewing several local real estate agents, I chose to go with Holly Mack-Ward & Co for two reasons. The first was the team's professional style: organized and detail-oriented, but welcoming and personable. Admittedly this goes for most real estate offices. The second and more important reason was my impression of the knowledge they brough t to the table. Most other agents have lots of market knowledge, but what tipped the balance for me was what Jake Simonic, the agent I was to work with, could provide beyond this. Basically he is a former builder himself (and remains a part-time builder), and so has knowledge of the actual construction of the homes. I believed he could bring to my attention lots of things I wouldn't think of myself, as I have never owned (let alone built) a home. I wasn't disappointed; that's just what happened. Jake had knowledge not just of the market but of houses as physical beings. He personally knew many of the builders around the central areas of Philadelphia that I was interested in, and he could praise or criticize their work. I also found him to be honest, and didn't get the sense he was just trying to get me into the house with the highest price---an experience several of my friends had with their agents. Lastly it was during the harried closing process that Holly's team really came through. My bank's delays, lack of disclosure, multiple points of contact, and other forms of run-around were exasperating, and sometimes just pitiful (al despite my 800 FICO score and 20% down payment---you'd think they'd be working to keep my business). I, a financial civilian, didn't know how to apply the pressure needed to make them meet their obligations. Here the back-end support from Holly's team was invaluable, to the point that I don't know how I would have gotten through the process without it. Again Robin, thank you. So altogether I had a great experience with Holly and her team; I was pleased beyond my expectations, and now I'm living happily in my first home.” Read More ▾

Jessica H.

Buyer
‟We purchased a property in SWCC/Graduate Hospital/South Of South neighborhood or whatever it is currently called. It took us sometime to find the type of property we were looking for and because of the patience of Holly, Jennifer, and Robin, we were able to find what we were in search of. Although a home search is usually stressful process, Holly a nd her team made it enjoyable as they took the time to understand what we wanted to purchase and help find those homes that met our criteria. It was also extremely helpful that they were always able to keep things relaxed with their friendly personalities and great senses of humor. Most important is that during our search it always felt as if we were looking at properties with a friend rather than someone trying to push us along. Thanks again.” Read More ▾

Jim H.

Buyer
‟Holly as well as her team of Jennifer Golden and Robin Mack-Ward were extremely helpful during our home search. This process took almost 4 years to complete due to various issues and Holly and her knowledgeable team were there to help us through out. They not only helped with our search, but also helped us to resolve our issues and concerns. Thanks again for helping us find our home.” Read More ▾

Andrea S.

Buyer
‟The Holly Mack-Ward team are fantastic! Jen asked all the right questions and knew from the beginning exactly what I was looking for. I am a first time home buyer and was very overwhelmed with everything. Jen and Robin were great at breaking everything down step by step. Made the process flow very well and seamlessly. I was comfortable with everyth ing step of the process because I knew I was in good hands. They made the whole experience stress free and exciting. I can't recommend the Holly Mack-Ward team enough! Buy/Sell with them!” Read More ▾

Tatiana R.

Seller
‟Delightful experience selling my condo with Holly and Robin: honest and meaningful communication, well designed and thought through listing, great description and pictures of the property highlighting its best selling features and well targeted marketing. I had two offers within a week. Robin took great care of preparing documents for the settlemen t, always on time and detail oriented. This was really a seamless transaction. Thank you.” Read More ▾

DL

Buyer
‟We had a property that could have been difficult to sell, and yet Holly and her team persevered and found the appropriate demographic to which to market the home. Along the way they were responsive, patient and helpful — true professionals. Holly expertly guided us to determining appropriate pricing structure on the property, while Robin was an eno rmous help with getting us to settlement with our valued buyer. I would highly recommend the Mack-Ward team to anyone (buyer or seller) in the real estate market in Philadelphia.” Read More ▾

Angela & Carl

Buyer
‟The team at Holly Mack-Ward & Co. is professional, experienced and truly committed to positive outcomes for their clients. Our search for a home began last fall and ended mid-summer with a truly wonderful place. I was especially impressed at closing, where some unexpected complications arose. Due to the organization and preparedness on our side of the table (thanks to Holly, Robin, Jen and Kelly), all was resolved and we were able to navigate with confidence. Their care, patience, and focus is both intuitive (they really make an effort to get to know you/your intentions and negotiables) and informed (they really know the market, their industry and the city grid itself). Holly Mack-Ward & Co. is a breath of fresh air, and I highly recommend working with them.” Read More ▾

Liz S.

Buyer
‟I had the pleasure of working with Jennifer Golden and Robin Mack-Ward during the process of purchasing my home. I have dealt with real estate agents in the past who were clearly focused on their commission check, but I never once had that experience with the Holly Mack-Ward group. It was clear from the beginning that finding the home that was righ t for me was top priority, and that was not an easy task. Even after dragging Jennifer to countless homes, some in neighborhoods I would not walk through after dark, she was always ready for my next list with great enthusiasm. Jennifer and Robin were always professional, informative, quick to respond to my inquiries, and most importantly, organized. There are so many dates and deadlines to remember when buying a home. Robin had set up email reminders and check-ins that kept me up to date on the progress of negotiations and contracts. It was extremely helpful to have one place to log on and see the detailed list that showed both what was left to do and what was completed. I would recommend Holly Mack-Ward and co. to anyone buying a home. Jennifer and Robin are amazing people to work with, and they have great senses of humor. It was refreshing to be able to have a serious focus on home buying while still being able to appreciate the lighthearted moments. Thank you!” Read More ▾

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